Job Title: Systems Administrator
Tax Term: Full-Time, Employee
Job Category: Technical Operations
Relevant Work Experience: 3-5 Years
Career Level: Experienced (Non-Manager)
Location: Flower Mound, TX
We are currently seeking a highly skilled Systems Administrator with the drive and determination to help us support our client base. This position reports to our Chief Operations Officer. We are looking for an individual who is a problem-solver and has a proven track record of working within a team environment to successfully address challenging user computing issues, and is accustomed to leveraging technical training opportunities to improve their skills. If you have the experience and the desire, we’d like to talk to you.
Our Systems Administrators are responsible for maintaining user uptime and improving their computing experiences through effective onsite maintenance and problem identification and resolution activities, as well as growing and developing the organization’s perception with existing customers through exceptional customer service. Candidates must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes.
This position requires dedication, persistence, follow-up, effective utilization of provided resources and unbeatable customer service. This position will include identifying user problems and working within a structured problem management and resolution process to remediate them within established SLAs, and involves working with other resources and vendors to deliver effective field support services. Responsibilities include identifying, documenting and troubleshooting user computing issues to resolution and maintaining customer satisfaction.
Job duties include utilizing our professional services automation (PSA) solution along with other service specific tools and technologies to deliver onsite user support services and update service request information and collaborate and work with other staff and vendor support resources to resolve issues. Overall relationship management and the ability to coordinate required resources to respond to complex IT requirements are desired.
Other requirements include participating in ongoing training and attainment of manufacturer certifications and developing and maintaining relationships with user and vendor contacts.
Minimum Skills Required:
- Minimum three years experience
- MCSE Required
- Experience in Administration of Server 2003-2012 R2 Systems including: Active Directory, Hyper-V, Group Policy, System Center, and PowerShell
- Excellent knowledge of our supported software and technologies
- Experience with Citrix, Office 365, and Exchange Preferred
- Strong interpersonal skills required to effectively communicate with users and vendors
- Passion for teamwork, continuing education, problem solving and exceptional customer service
- Must be well spoken, outgoing, organized, detail oriented, dependable and flexible
- Valid driver’s license and proof of insurance
- Background check and drug screen required
- Reliable transportation
This Position Entails:
Troubleshooting user problems onsite
Accurate documentation of all activities conducted
The ability to manage, maintain, troubleshoot and support our users’ networks, equipment, software and services
The ability to learn quickly and adapt to changing requirements
The Successful Candidate must be:
Professional and articulate
A relationship builder
A problem solver
Benefits include group medical/dental insurance, paid vacation, holidays, personal and training reimbursement.
Initial compensation commensurate with relevant experience.
Travel/relocation as required.
Qualified candidates, please send cover letter, resume, salary history and references by completing the submission form below.
No Phone Calls, Please