Managed Services

Prototype:IT’s managed service offering provides your business and employees with the benefit of our skilled and experienced IT Engineers. Our skill sets are vast and our unique support solutions will be an asset to your organization. Our Engineer’s certifications include competencies in Microsoft, Citrix, Cisco, Aruba, and Ruckus applications.

Support Highlights
• Customized support solutions based on your organizations needs
• Qualified Engineers with multiple certifications across vast verticals
• North America based help desk with 3 tiers of Engineers

Customers of prototype:IT are supported in multiple ways. As we are a full service Managed Service Provider, we are able to deliver an all-encompassing solution. Should your organization have IT staff that either handle the day to day calls or are higher level, we can augment them providing a managed help desk, network management, security monitoring and project based services. Our monitoring and management tools allow our team to be proactive in our customer’s environments while maintaining uptime and keeping our clients data & systems safe.

Our Customer Support Engineers who manage our Tier 1 Help Desk are able to effectively troubleshoot client issues and quickly resolve issues. Our Tier 1 Team supports our customers by phone, email and is available to assist with remote assistance. Tier 1 Engineers can escalate any high level technical issues to 2 additional levels of Engineers.

Outsourcing a portion or all of your IT needs can be a significant financial benefit to an organization. As prototype:IT manages multiple clients, we are able to staff Engineers who have vast experience and credentials in multiple competencies. Our overall goal is to keep our clients focus on their day to day operations while our Engineers manage your IT infrastructure.