Autotask


AUTOTASK OVERVIEW

New Ticket

interface

dashboard tabs and widgets

working with autotask tickets

Autotask form templates

for ticket creation

basic navigation

 

Advanced Autotask


Ticket Timeline

Ticket Categories

Ticket Checklist

Ticket Insights

Hour-long Webinars give a deeper dive into projects, contracts, reports, ticketing, etc. This can also be accessed within Autotask by choosing the question mark at top-right of screen, and Live Webinar & Training Center.

 

Skype


 

Dropbox


Getting started with

dropbox for business

 
 

Microsoft Teams


Welcome to

Microsoft Teams

How to use tabs in microsoft teams

Getting Started with

Teams and Channels

Conversations in Teams

 

RingCentral


User Settings

How to Use RingCentral for Desktop

How to Use RingCentral Meetings

 
 

ITGlue


Getting Started with ITGlue

Support Department Employees Must Complete the Getting Started with ITGlue Course

In addition to the course, please review the articles and video below

 

Customer Service


 

Ticketing Procedures


 

Prototype IT Champions

This document contains a listing of our resident subject matter experts.