IT Support Services for Healthcare

Focus on your patients, while Prototype:IT ensures the health of your IT systems.

The healthcare sector faces a range of cyber threats that can compromise the confidentiality, integrity, and availability of sensitive patient information. Data breaches, ransomware attacks, and phishing schemes to name a few. Given the sensitive nature of healthcare data, addressing these threats requires a multifaceted approach, including robust cybersecurity measures, employee training, regular system updates, and compliance with industry regulations. With our proactive approach to support, 24×7 availability and best-in-class response times, our expert team will keep your networks and data secure while ensuring maximum uptime and exceptional levels of service.

Partners

When Looking for an IT partner, Prototype:IT Is The Premier Choice for Healthcare

Prototype:IT’s expertise ensures that your medical practice stays technologically current, contributing to improved patient care, enhanced workflows, and compliance with industry regulations. Tailored software solutions simplify administrative tasks, from appointment scheduling to billing, enhancing overall operational efficiency. Cybersecurity measures are prioritized to safeguard sensitive patient data, protecting against potential threats. Our breadth of expertise, depth of resources and proactive service approach provide best-in-class benefits and value to your healthcare business including but not limited to:

24x7 Systems Access and Data Availability

The hospitality industry depends on continuous online presence, as well as data and systems access to support reservations and transactions around the clock. Our expert technologists ensure complete availability and access through proactive monitoring and management that allows your company to deliver the best guest experience for your clientele anytime, anywhere.

Enhanced Security for Business and Guest Information

Whether company related or your guest’s financial and personal data, your hospitality business requires a safe, private secure environment. And that’s exactly what you’ll get with Prototype:IT. You’ll experience true peace of mind with our certified security experts, 24×7 monitoring, the latest security solutions and effective back-ups and disaster recovery planning.

Round the Clock Help Desk Support

Prototype:IT”s breadth of expertise and depth of resources allow 24×7 in-house Help Desk support that keeps your hospitality operations up and running around the clock to avoid costly downtime. If an unpredictable issue does arise, our highly-experienced team will identify and successfully resolve the problem through best-in-class response and resolution times.

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Hear from Our Satisfied Clients

“Prototype IT has been a great 3rd party service provider”
“Prototype IT has been a great 3rd party service provider for our cybersecurity and help desk needs. After hour techs are knowledgeable and have been a great resource when there are issues during irregular hours. Very thankful for our partnership”

Todd Baden

“Prototype is on top of their IT game”
“Prototype is on top of their IT game. I have had very few issues, but the Prototype team has worked quickly to get my issues resolved. I really appreciate the help. Thank you especially to Dan and Wes for providing awesome customer service!”

Mary Birdseye - Dowthitt

“Prototype IT has been incredibly helpful”
“Prototype IT has been incredibly helpful across a wide range of issues. Whether it’s looking into potential phishing scams or helping me get online when I was unable to access critical information working from home, they always come through. They even assisted me in person by setting up my laptop initially. Their team is responsive, quick, and always reliable—I highly recommend them for any IT needs!”

Matthew Cashman

“I have had the pleasure of working with Prototype:IT”
“I have had the pleasure of working with prototype:IT for several years, and I couldn’t be more impressed with their services.

Their staff understand our unique needs and provid tailored solutions. Their proactive approach to troubleshooting has saved us valuable time and resources. They have truly become a trusted partner in our success!”

Scott Polzin

“Prototype IT consistently delivers excellent service”
“Prototype IT consistently delivers excellent service, with fast response times and effective problem-solving across a wide range of technical issues. Their expertise in both hardware and software ensures that problems are resolved quickly and efficiently, often on the same day. Communication is clear and proactive, keeping users informed throughout the resolution process. The team also takes a preventative approach, regularly monitoring systems and implementing necessary upgrades to ensure smooth operations. Overall, their dedication and professionalism make them a valuable asset to the company.”

Audrey Meredith

“The people at Prototype IT are always so friendly”
“The people at Prototype IT are always so friendly, patient and knowledgeable. We’ve worked with them for several years and I’ve never had a bad experience. I never have to wait very long to get help, and if it’s an office-wide issue, they’re super patient with being transferred from person to person.”

Amber Hines

“Super Professional! ”
“Prototype has never failed to help me solve a problem. They are always ready to help and are super professional. My colleagues are so glad to have Prototype on hand so we don’t have to worry about anything IT related at all – we can focus on our work 100%.”

Mary Weiss

“Expertise, Reliability and Innovation”
“Before Prototype:IT, we had been involved with numerous IT companies over the years, all of which had shortcomings. What we needed was an IT partner that could be counted on for not only being experts in their field, but also be reliable, innovative and responsive to our needs. Doug Oppenheimer and his team have fulfilled all of our requirements and proven to be an asset to our company.”

Hospitality Company

“We Make a Great Team”
“As far as I’m concerned, you guys are awesome. Most of the daily stuff is going to your group and you call me when you have issues. I like to think we make a great team, with the exception I’m still way behind, but catching up thanks to you guys.”

Logistics Company

“Best Decision We Ever Made”
“I have been here 30 years and have never felt as confident as I do now, that all of our needs and concerns are covered. Becoming a Prototype:IT customer is one of the best decisions we have ever made. They have an excellent company with highly qualified technical personnel.”

Manufacturing Company

“You’re in Good Hands”
“As an IT Consultant, I feel that you are in good hands. I think the Prototype:IT team has done a solid job on this email migration. I always appreciate an IT professional that is very considerate of not breaking a system while migrating it, and was sincerely impressed. From my vantage point they should have had full email capability without a hitch.”

Satisfied Customer

Exceptional Managed IT Services for the Healthcare Industry

Prototype:IT’s team of technical experts monitor and manage your environment to proactively identify and resolve issues before they negatively impact your business. And no matter the issue, our expert staff is capable and ready to handle the unique technology challenges specific to your company.

And in the event of an unforeseen disaster, Prototype:IT will have your company ahead of the risk. Our effective back-up management and disaster recovery planning combined with best-in-class response times and high first-time resolution rates will have your business up and running as quickly as possible for continuity of operations and continued revenue generation.

19+ Years

As a trusted managed services provider (MSP)

24/7

Responsive technical support

98%+

Customer satisfaction rating

Our Valued Partners

Prototype:IT has developed a strong and deep partner eco-system with the best technology providers in the industry. This allows our team to deliver best-in-class solutions and the latest technology to your business from partners including but not limited to:

Microsoft Partner Badge