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IT Support Services

Avoid operational downtime and maintenance issues with IT Support Services and Technology Solutions from prototype: IT. Our certified technicians are on standby 24×7 to help you with any problems that may arise with your Network infrastructure and end-user hardware, servers and applications.

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IT Support Services

Types of IT Support Services

With prototype:IT as your turn-key managed IT services partner, our exceptional level of ongoing support will provide your business with the peace of mind and confidence required to focus on your core business instead of IT related issues. Our cost effective and best-in-class services and solutions are tailor-made to meet your company’s specific needs and budget requirements. prototype:IT evaluates, designs, implements and supports your unique IT needs to ensure maximum business continuity and your company’s continued success.

We’ll help to sharpen your competitive advantage and secure your future through our end-to-end IT support services and technology solutions that include but are not limited to:

Outsorced IT Support

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Outsourced IT Support Services Near You

prototype:IT is one of the largest privately-owned Managed IT Service Providers in the Dallas Fort Worth Metroplex, serving clients locally and throughout the country. With our U.S. based depth of resources and support, we deliver the right IT support services and technology solutions for your business. The prototype:IT culture is dynamically layered with highly experienced professionals to capture and successfully implement your vision. As your business grows and technology advances, our partnership will be your competitive edge.

Our services range from 24×7 monitoring and management of your network infrastructure (firewalls, server, switches) and end-user devices to back-up management with secure off-site data storage, quick and reliable help desk support, email vendor management, strategic IT consulting and more. The prototype:IT team stays at the forefront of technological advancements and innovation, and leverages our expertise and gained knowledge from multiple industries and verticals in order to provide the right IT solutions for our clients.

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Exceptional Levels of Support

At prototype:IT, we live by the services and solutions we deliver to our customers as we strive to make a positive difference each and every day. Our IT support services are designed to provide proactive, reliable and responsive support to any company including small and medium-sized businesses (SMB). We track our metrics in real-time each day for continuous improvement, and it shows in our exceptional service levels.

When engaging our best-in-class help desk and technical staff, your employees will experience an average 26-second wait time before reaching one of our U.S. based support staff, as well as an 80% “first time resolution rate”. Our experienced and knowledgeable team quickly assesses and resolve 80% of all incoming inquiries, tickets and support requests with the first engagement. And if your issue is more complex and requires additional support, we’ll quickly escalate to our experts and SMEs to ensure timely and full resolution of the challenge.

Outsourcing some or all of your IT support can make good financial sense when it comes to cost predictability and control, as well as enhanced value from investment. We can serve as your sole IT support provider or work as an extension of your internal team to enhance your support and ensure exceptional levels of service for the end-user experience. We leverage the depth and breadth of our resources, from Tier 1 – Tier 3 technicians, network engineers, system administrators and other SMEs to deliver enterprise-level support that fits the unique needs of your business and budget. You focus on your core business and goals, and we’ll handle your day-to-day support and toughest IT challenges.

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Outsourced IT Support Services Tailored to Your Business

We understand that every company has different challenges and needs in the day-to-day operations of their business. We’ll tailor our IT support services and solutions to fulfill and deliver on the specific requirements of your business. We combine our great people with a truly collaborative approach. We believe that the best businesses are built around great partnerships, and that’s exactly what you’ll get with prototype:IT. From the moment we start working together and throughout our on-going support, we’ll diligently monitor and manage your technology, systems and projects, and provide meaningful insights with our proactive interest in the continued and future success of your business.

As a Dallas Fort Worth based company, prototype:IT has been providing best-in-class managed IT support services and technology solutions since 2005 to both local businesses and client locations across the U.S. We specialize in managed IT services, cloud hosting services, consulting services, project management services and technology solutions. We can help you with one-off projects, implementing the latest technology, providing recommendations and resources, and managing your day-to-day technical operations.

24/7 Access and Availability

Today’s challenging business environment often demands around the clock operations in both office and remote locations. To maximize operational efficiency and productivity, our expert team can create and establish the most appropriate IT environment for your company that provides 24×7 access and availability to your business-critical applications, data, systems and technical support — anytime, anywhere.

With our 24x7x365 monitoring and management of your IT infrastructure and end-user devices, you’ll achieve peace of mind knowing that your IT environment is secure, current and consistently maintained by our highly skilled technical experts who work each day to minimize your company’s risks. This also allows your employees to focus on their core responsibilities and critical business initiatives.

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Computer Support Services for the Evolving Technology Landscape

Rapid advances in technology and constant changes to the business environment have become the normal in the ever-evolving technology landscape. Luckily, prototype:IT is here to help you through proactive insights and support, guidance and recommendations, and successful implementation and transition. Whether you need an upgrade, key initiative or project, or a new required solution, we’re the experts by your side. The prototype:IT team stays at the forefront of technology, and we’ll take on and successfully handle your toughest IT challenges.

Prototype:IT staff are seasoned, responsive professionals dedicated to providing the highest quality customer service through our proactive approach that has earned us the trust and respect of our clients. Our experienced team surveys your current IT infrastructure to determine areas of improvement, and then crafts recommendations for the best solutions that address your specific needs and sets you on the right path toward future success.

Project Planning, Delivery and Implementation Services

Rapid advances are forcing businesses to evolve their information technology and network infrastructure. Luckily, prototype:IT is here to help you with related design, hardware acquisition and deployment of new technology solutions and network upgrades. From basic network infrastructure projects to cloud migration and hosting to expansion and growth projects, the prototype:IT project management team are the experts you need for all of your key IT initiatives.

Prototype:IT project managers are experienced, responsive and dedicated to successfully delivering on all milestones and schedule timelines through proactive oversight and leadership of all project efforts and assets.  From initial design and planning through successful project completion, our experienced team will successfully address all of you project needs and allow you to remain focused on your core business.

Computer Support Services

Ready to See What Sets Us Apart?

We would welcome the opportunity to learn more about your business and share how our people, depth of U.S. based resources (no outsourcing) and proactive approaches add value and differentiate us from the competition. We not only secure top-tier talent, but continuously invest in the depth of our talent pool to stay ahead of our customers’ growing demands. And while our technologists are experts in the industry, they continually improve through continued education, additional certifications and staying in front of technological advancements.

Contact us today to learn how prototype:IT can help your company evolve with the ever-changing technology landscape and deliver the best possible IT support services and solutions for your business needs.

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IT Support Services Lewisville TX