Should You Outsource or Hire IT Staff?

To outsource or not to outsource IT? That’s the question many owners of small and medium-sized businesses (SMBs) ask themselves when it comes to their ever-growing digital needs. If you need help with IT services for your small business, you’re probably debating if you should hire in-house staff or work with an outsourced managed services provider (MSP).

It’s a lot to think about and the decision isn’t easy. Network downtime costs an estimated $5,600 per minute so it’s critical to have the right IT professionals to depend on if something goes wrong.

On the one hand, having an in-house IT team is convenient and offers a certain peace of mind that comes with having your own staff onsite. On the other hand, having an MSP offers you the convenience and peace of mind of having access to a team with multiple levels of expertise.

Naturally, the cost factor is also another component that influences the final decision. Examining the costs of working with an MSP versus hiring a dedicated IT staff is important when it comes to figuring out which option is more cost-efficient.

The Pros and Cons of Hiring MSP Versus In-House IT Services

From daily maintenance and cybersecurity to new installations and troubleshooting, the appeal of having an in-house IT person (or team) is the on-site access to assistance whenever you need it. But staffing an IT team can be extremely expensive — and they’re only there during business hours.

Another big downside apart from the expense of having an IT department is that in small towns or rural areas, experienced IT professionals with the right expertise might be hard to come by. In bigger areas, there could be a lot of competition to get the best people — and the salaries will be high.

But when you work with an MSP, you never have to worry if something happens in the middle of the night when your staff is home. You also never have to worry about paying high salaries and benefits or losing key people to the competition.

Further, with the right MSP, you will always have access to professionals with the latest technological expertise. Few individual IT specialists are experts in everything and the process of training staff can be slow and expensive. MSPs are experts in multiple disciplines and are always updating their skills.

Paying for Services, Not Salaries

The right MSP can help your business become more flexible, mobile, and resilient and will tailor services to your current state of business — but with an eye to the future. And when your business is ready to scale, your MSP will be right there to help.

Top managed service providers deliver an extensive range of expertise without any hassles on your part. When you work with an MSP, you will always have confidence that your IT is being handled the right way, leaving you free to concentrate on growing your business.