The Different Types of Managed IT Services You Must Know

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It’s easy to assume that all managed IT service providers (MSPs) provide the same services. However, there are a wide range of service offerings that different MSPs may or may not include in their service level agreements (SLAs). For this reason, it’s important to understand the different types of managed services and how they may affect your business.

“Working with an MSP is all about strategy. The right partner can help you expedite your path to success, but you need to strategically narrow down the best IT services to help you accomplish that.”  – Thad Siwinski, CEO of Prototype IT.

Pinpointing the exact types of IT managed services that you need is also a good way to ensure you are using your IT budget efficiently. There’s no sense in paying for a service that does little to help your business. So, it’s a good idea to strategically choose a partner who offers services that fit your needs.

To help you in this process, this article will outline various types of managed IT services and how using them will add value to your business operations. Then, we will show you where you can find a provider who offers a combination of these services.

 

 

6 Types of Managed Services & How They Add Value

 

1. IT Support Services

IT support is generally known as a troubleshooting service that helps users solve technical difficulties as they arise. However, IT support services from an MSP also include ongoing maintenance to reduce the number of technical issues that occur in your business environment.

Furthermore, many providers offer 24/7 helpdesk support. Having this option ensures that you can get the help you need anytime you need it. This option is also good for organizations that employ shift workers or remote employees in varying time zones.

You may also use this option for your customers who need IT support. 67% of consumers are willing to pay more for a great customer service experience. So, outsourcing support professionals may be a way you can offer that.

 

2. Network Monitoring and Management

Network monitoring and management services track network performance in real-time to identify and fix potential issues before they disrupt business operations. This constant monitoring reduces the risk of costly downtime and ensures continuous network availability.

Since 83% of companies cannot endure more than 12 hours of network downtime, having a dedicated managed network team is crucial for maintaining business continuity. Prolonged downtime can lead to significant financial losses, damage to reputation, and disrupted operations.

These services may also cover network configuration and maintenance tasks, such as firmware updates and hardware adjustments. By optimizing network performance, your provider can help you improve data flow and communication within the business.

 

Work With Experts Who Can Manage Your IT Network 24/7 Start Here

 

3. Managed Cloud Services

Managed cloud services handle a business’s cloud infrastructure, applications, and storage. Providers take responsibility for deploying and maintaining cloud computing resources, which allows businesses to scale their operations more smoothly. This service also lessens the need for in-house teams to manage complex cloud environments.

Additionally, using an MSP for your cloud environment ensures that cloud performance is monitored closely. Any needed updates, inefficiencies, or misconfigurations can be caught before they have a significant impact.

An MSP can also help guide you toward an efficient cloud migration if you aren’t already using cloud services. It’s best to seek a provider who has experience with the specific type of cloud infrastructure you intend to use. Here are the 3 options you may choose from if you aren’t sure yet.

Option	Description	Best For
Public Cloud	Offers scalable resources shared across multiple users via the internet, managed by third-party providers. Ideal for cost efficiency and flexibility.	Businesses looking for cost-effective solutions and quick scalability.
Private Cloud	Dedicated infrastructure used by a single organization, offering greater control and security. Suitable for businesses with strict compliance or security needs.	Organizations with sensitive data or regulatory requirements.
Hybrid Cloud	Combines public and private cloud elements, allowing for flexibility and security. Ideal for businesses that need both scalability and control.	Companies seeking the flexibility of public cloud with the security of private cloud.

 

4. Cybersecurity Services

Having a cybersecurity plan is non-negotiable if any part of your business operates online. However, it can be challenging to know what the right approach is at all times, especially since standards change quickly.

Working with an MSP who provides cybersecurity services helps you mitigate that challenge. Providers monitor systems for suspicious activity and perform regular security assessments to ensure strong defenses.

Plus, if a security threat occurs, your partner can handle the response process. That means that you’ll be able to recover faster and reduce the risk of substantial damage. Quickly resolving issues and keeping your network secure is also a matter of revenue. 48% of consumers would avoid buying from a company that experienced a major security incident.

 

5. IT Consulting Services

IT consulting services help businesses align their technology strategies with their goals. Consultants assess the current IT infrastructure and recommend solutions for system upgrades, technology integration, and process improvements. These recommendations are based on industry knowledge and tailored to the specific needs of the business.

By working with IT consultants, you may gain insights that lead to cost savings on your technology investments and more efficient workflows. These advantages are the result of informed decisions that improve operational efficiency and support long-term growth.

Learn More About What to Look For in an MSP How to Choose a Managed IT Services Provider Managed Services vs. Professional Services What is IT Procurement?

 

6. ISP Auditing

ISP (internet service provider) auditing involves analyzing a business’s internet service and comparing available options. The service identifies better circuits with higher bandwidth or redundancy at a lower cost. After evaluating the current setup, the provider orders new circuits and manages their installation to improve internet performance.

This service helps businesses get more reliable and faster internet while reducing their ISP expenses. By switching to better options, companies can improve their connectivity and ensure consistent online operations.

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Choose a Strategic Partner Who Can Offer All 6 Services

Choosing the services you need the most is an important part of the MSP search process. However, it’s also true that your business will likely be able to benefit from all 6 services that we discussed. If that sounds like your case, you have a good option.

Prototype IT provides all 6 of the services we discussed in this article. With our IT support contracts, you’ll work with a dedicated Client Account Manager (CAM) who will get to know your needs and help you leverage our managed IT services in the best way possible.That’s part of our philosophy to always put your needs and customer service first.

Reach out today to ask us about your options.